Terms of Service

Thank you for visiting our website (the "Site"). We provide a membership-based service that gives members access to premium features (the "Service").

These Terms of Service (the "Terms"), together with our Privacy Policy available on the Site, form a legally binding agreement between you ("you", "your" or "User") and:

{{company.name}}
{{company.address}}
(the "Provider").

By entering, accessing, or using the Site or the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy, and that you will comply with all applicable laws and regulations. These Terms constitute an enforceable contract between you and the Provider. If you do not agree, do not access or use the Site or the Service. You must be at least 18 years old to use the Site.

1. Service

The Site and the Service—including all features, functionality, user interfaces, content, and associated software—are offered subject to these Terms and the other documents referenced in them, as amended from time to time (collectively, the "Agreement"). By using the Site or Service (as a registered member, recipient of a member communication, or otherwise), you accept the Agreement. If you do not wish to be bound, stop using the Site and the Service immediately. No contract for access to the Service is formed unless and until the Provider agrees to provide you the Service.

2. Changes to the Agreement

The Provider may update or modify the Agreement at any time without prior notice. Changes take effect upon posting on the Site or when otherwise communicated to you. Your continued use of the Site or Service after posting or notice constitutes acceptance of the updated Agreement. If you do not accept the changes, you must stop using the Site and Service. We may decline any application to use the Service at our discretion.

3. Your Data

You are responsible for maintaining your own backups of data stored through the Service. We do not guarantee error-free operation or the absence of data loss. Export any data you need before terminating the Service.
We will store your data subject to these Terms and the plan you select. If you discontinue use, you should download your data beforehand; after that, we may delete it. If we suspend your access for breach of these Terms, we may deny access to your data during the suspension while retaining it for evidential purposes. If we terminate the Service for breach, we may delete your data immediately or retain it for evidential purposes.
If you lose your password, you may lose access to your data. Use best practices to secure your devices and accounts. We will never email you asking for your password or to log in via a suspicious link.

4. Membership Trials

Your membership may begin with a trial. Unless stated otherwise at sign-up, the trial lasts five (5) days ("Trial"). Your premium membership period starts once your payment details are successfully provided during registration, unless you select a different membership after entering payment details. Eligibility for a Trial is disclosed during sign-up.

If you do not cancel before the Trial ends, your membership automatically renews at the agreed billing interval (the "Renewal Fee") until you cancel as described in the Cancellation section. If your payment card or bank account declines the Renewal Fee, we may attempt to charge it once more (the "Second Charge Attempt"). If the second attempt fails, the membership will not renew.

If your payment method is declined for any reason, you have fifteen (15) days from the decline date to resolve the issue or provide a new payment method.

Trial eligibility and promotional pricing are determined by the Provider and may vary (for example, by location or limited-time offers). If you are not offered a Trial, the full membership fee is collected during sign-up.

5. Billing

By starting a paid membership, you authorize us to charge your selected payment method for the membership fee at the then-current rate and for any other charges incurred in connection with your use of the Service. Current pricing is displayed on the Site. We may, at our discretion, offer promotions or discounts which will be clearly identified (showing prior and promotional prices).

Your billed amount may vary from period to period due to promotions or fee changes. We will notify you of fee changes by email ("Fee Adjustments"). To continue using the Service after a Fee Adjustment, you must accept the new price. If you do not accept, you must cancel as described below; otherwise, continued use constitutes acceptance. We will email you a copy of any newly accepted Terms.

Membership fees are billed monthly on the calendar day corresponding to the start of your paid membership. Accepted payment methods include credit cards (Visa, MasterCard, American Express, Discovery). Prices shown on the Site are exclusive of taxes; depending on your location, VAT or similar taxes may apply.

If a charge is not successfully settled (e.g., expiration, insufficient funds) and you do not update your payment method or cancel, we may suspend access until a valid payment method is provided. You authorize continued attempts to bill your payment method, which may alter your billing dates. Your payment method provider may also charge foreign transaction or other fees.

Within legal limits, the Provider is not responsible for delays, failures, or damages arising from your chosen payment provider or method; any such issues should be raised with that provider under their terms.

The Provider may offer promotional renewal prices to customers on higher-tier plans. Example promotional renewal prices include, but are not limited to: 58.44€, 58.94€, 59.44€, 59.94€, 60.44€, 60.94€, 61.44€, 61.94€, 62.44€, 62.94€, 63.44€.

6. Cancellation

You may cancel at any time. After cancellation, you retain access to the Service until the end of your current monthly billing period. To avoid being charged for the next period, cancel before the renewal date. You can cancel via your account settings.

You can contact us by:

Email: {{product.email}}
Website: www.{{domain}}

Any suspension, termination, or cancellation will not affect provisions that by their nature should survive (including ownership, proprietary rights, indemnities, and limitations of liability).

We may, at our sole discretion, issue refunds, credits, discounts, or other consideration ("credits"). Granting credits in one instance does not entitle you to credits in the future.

Upon termination, our obligation to provide the Site or Service ends and all licenses and rights granted to you terminate immediately. We will have no liability to you or third parties for termination or suspension. Content or information associated with your account may become inaccessible; we have no obligation to maintain or forward such information.

To protect against fraud, if there is a charge you do not recognize or authorize and it is unrelated to you directly or indirectly, we will reimburse you for the full amount. For suspected fraud, email: {{product.email}}.

7. Refund Policy

You may cancel within fourteen (14) days of the membership start date for a refund without giving a reason. Notify us with a clear statement of cancellation. We will reimburse you within fourteen (14) days of receiving your request, using the same payment method used for purchase.

8. Right to Terminate

We may terminate or restrict your use of the Service at any time, with or without notice, for any reason or no reason.

You may submit complaints about the Service to {{product.email}} with a brief description of the issue. Complaints are reviewed within fourteen (14) working days and we will inform you of the outcome.

9. Dispute Resolution

9.1. Initial Resolution

Please contact Customer Support first—most issues can be resolved informally.

Email: {{product.email}}
Website: www.{{domain}}

9.2. Formal Complaint Process

If unresolved, you may file a formal complaint by emailing {{product.email}} with "Formal Complaint" in the subject line, including your name, subscription details, and a detailed description. We will acknowledge receipt within ten (10) business days and aim to resolve within fourteen (14) business days.

9.3. Mediation

Voluntary mediation: If still unresolved, we may propose confidential, voluntary mediation with a neutral third party.
Process and costs: If both parties agree, we will select a mediator or service; costs are shared equally unless otherwise agreed or required by law.

9.4. Arbitration

Binding arbitration: If mediation is not chosen or fails, disputes will be resolved by binding arbitration. The arbitrator's decision is final.
Location and costs: Arbitration will take place in the {{company.country}}. Each party bears its own costs except as otherwise provided by the applicable rules or law.

9.5. Class Action Waiver

You agree to resolve disputes with the Provider individually and waive participation in class, collective, or representative actions.

10. Your Responsibilities

You must use the Service lawfully, appropriately, and for non-commercial purposes unless expressly permitted. You agree not to:

Use any technology or method to access, index, frame, or link to the Service or Content without authorization (including circumventing access-control or content-protection mechanisms).
Advertise or promote services not expressly approved in writing by the Provider.
Introduce viruses, malware, or code that disrupts or limits functionality.
Access the Service via automated means (e.g., robots, spiders, offline readers), except standard search engine indexing for public search results (excluding services that host, promote, or primarily link to infringing or unauthorized content).
Violate the rights of others (including IP, privacy, publicity, or other proprietary rights) or damage, overload, impair, or gain unauthorized access to the Service, our servers, networks, or user accounts.
Collect personal data in violation of our Privacy Policy or applicable law.
Encourage conduct that could constitute a criminal offense or give rise to civil liability.
Remove, modify, block, obscure, or interfere with advertising connected to the Service.
Violate these Terms or posted guidelines/policies, or interfere with others' use of the Service.

11. Suspension / Discontinuation

We may change, suspend, or discontinue some or all of the Service (including Content and device support) for any or all users at any time without notice. We are not liable for such actions, though we may, at our discretion, provide refunds, credits, or other consideration. If your account is terminated, suspended, or access discontinued due to a breach of these Terms, you are not eligible for such consideration.

12. Copyright

We respect intellectual property rights and require users to comply with copyright laws. You may not upload, download, store, share, display, stream, distribute, email, link to, transmit, or otherwise make available files, data, or content that infringes any copyright or other proprietary right.

13. Notice and Procedure for Making Copyright Claims

If you believe your protected work has been used in a way that constitutes infringement, please provide a written notice including:

A physical or digital signature of the person authorized to act on behalf of the rights holder.
Identification of the copyrighted work claimed to have been infringed.
Identification of the material claimed to be infringing and information reasonably sufficient to locate it on the Site.
Your address, telephone number, and email address.
A statement that you have a good-faith belief that the disputed use is not authorized by the rights holder, its agent, or the law.
A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder's behalf.

Send claims to: {{product.email}}

14. Trademarks

Provider names, logos, and product/service marks are trademarks of the Provider. All other trademarks, logos, images, product and company names on the Site are the property of their respective owners. No license or right to use, alter, or remove such material is granted.

15. Force Majeure

The Provider is not liable for delays or failures to perform caused by events beyond its reasonable control (including, without limitation, denial-of-service attacks, strikes, shortages, riots, insurrection, fire, flood, storm, explosion, acts of God, war, terrorism, governmental action, labor conditions, earthquakes, material shortages, major internet failures not attributable to Provider infrastructure, or co-location facility failures). Performance is excused for the duration of such event and a reasonable recovery period.

16. Customer Support

For information about the Service and features or for help with your account, visit our support resources on the Site. In some cases, support may be most effective via a remote-access tool that allows us to view your system. If you do not consent to remote support, we will assist you by other means. If information from support or other Site sections conflicts with these Terms, these Terms control.

17. Electronic Communications

We will send account-related information (payment authorizations, invoices, password or payment method changes, confirmations, notices) electronically, for example to the email address you provided during registration.

18. Disclaimers

YOUR USE OF THE SITE AND SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND—EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE—including but not limited to implied warranties of merchantability, fitness for a particular purpose, workmanlike effort, title, and non-infringement. We do not warrant that the Site or Service will meet your requirements or be uninterrupted, timely, secure, error-free, or free of harmful components; or that the quality of products, services, information, or other material obtained through the Service will meet your expectations. Any material transmitted or obtained through the Service is at your discretion and risk, and you are solely responsible for any resulting damage or data loss.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the {{company.country}}. All legal disputes related to card processing are handled under {{company.country}} law.

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